Browsing by Author Caetano, António
Showing results 1 to 2 of 2
Issue Date | Title | Author(s) |
---|---|---|
4-Dec-2014 | A Markov chain analysis of emotional exchange in voice-to-voice communication: Testing for the mimicry hypothesis of emotional contagion | Rueff Lopes, Rita; Navarro Cid, José; Caetano, António; Junça Silva, Ana |
31-Jul-2017 | Forecasting the influence of customer-related micro-events on employees' emotional, attitudinal and physiological responses | Rueff Lopes, Rita; Navarro Cid, José; Caetano, António; Junça Silva, Ana |