Browsing by Author Junça Silva, Ana
Showing results 1 to 3 of 3
| Issue Date | Title | Author(s) |
|---|---|---|
| 4-Dec-2014 | A Markov chain analysis of emotional exchange in voice-to-voice communication: Testing for the mimicry hypothesis of emotional contagion | Rueff Lopes, Rita; Navarro Cid, José; Caetano, António; Junça Silva, Ana |
| 22-Jan-2018 | Emotions as Proximal Causes of Word of Mouth: A Nonlinear Approach | Rueff Lopes, Rita; Navarro Cid, José; Junça Silva, Ana |
| 31-Jul-2017 | Forecasting the influence of customer-related micro-events on employees' emotional, attitudinal and physiological responses | Rueff Lopes, Rita; Navarro Cid, José; Caetano, António; Junça Silva, Ana |