Please use this identifier to cite or link to this item: http://hdl.handle.net/2445/108168
Full metadata record
DC FieldValueLanguage
dc.contributor.authorForgas Coll, Santiago-
dc.contributor.authorPalau i Saumell, Ramon-
dc.contributor.authorMatute Vallejo, Jorge-
dc.contributor.authorTárrega, Salomé-
dc.date.accessioned2017-03-09T10:18:09Z-
dc.date.available2019-04-30T05:10:16Z-
dc.date.issued2017-04-
dc.identifier.issn1099-2340-
dc.identifier.urihttp://hdl.handle.net/2445/108168-
dc.description.abstractThis study develops an integrated model that examines how service quality, perceived experiences and enduring involvement determine tourists' behavior. The model proposes that enduring involvement has both a direct and moderating influence on tourists' satisfaction with the destination. Data were collected from 1091 visitors of two museums in Barcelona: the Picasso Museum and the Miró Foundation. The results suggest that visit experience, service quality and involvement are drivers of satisfaction. Satisfaction influences the behavioral intentions of visitors to the museum. In addition, the visitors' level of art involvement negatively moderates the influence of perceived quality and experience on tourists' satisfaction.-
dc.format.extent11 p.-
dc.format.mimetypeapplication/pdf-
dc.language.isoeng-
dc.publisherJohn Wiley & Sons-
dc.relation.isformatofVersió postprint del document publicat a: https://doi.org/10.1002/jtr.2107-
dc.relation.ispartofInternational Journal of Tourism Research, 2017, vol. 19, num. 2, p. 246-256-
dc.relation.urihttps://doi.org/10.1002/jtr.2107-
dc.rights(c) John Wiley & Sons, 2017-
dc.sourceArticles publicats en revistes (Empresa)-
dc.subject.classificationPolítica turística-
dc.subject.classificationTurisme cultural-
dc.subject.classificationMuseus-
dc.subject.classificationControl de qualitat-
dc.subject.classificationBarcelona (Catalunya)-
dc.subject.otherPolitics of tourism-
dc.subject.otherHeritage tourism-
dc.subject.otherMuseums-
dc.subject.otherQuality control-
dc.subject.otherBarcelona (Catalonia)-
dc.titleHow Do Service Quality, Experiences and Enduring Involvement Influence Tourists' Behavior? An Empirical Study in the Picasso and Miró Museums in Barcelona-
dc.typeinfo:eu-repo/semantics/article-
dc.typeinfo:eu-repo/semantics/acceptedVersion-
dc.identifier.idgrec667548-
dc.date.updated2017-03-09T10:18:09Z-
dc.rights.accessRightsinfo:eu-repo/semantics/openAccess-
Appears in Collections:Articles publicats en revistes (Empresa)

Files in This Item:
File Description SizeFormat 
667548.pdf501.54 kBAdobe PDFView/Open


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.