The Service Framework: a public-service-dominant approach to sustainable public services

Osborne, Stephen P.; Radnor, Zoe; Kinder, Tony; Vidal Martínez, Isabel

Please use this identifier to cite or link to this item: http://hdl.handle.net/2445/124949

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DC Field	Value	Language
dc.contributor.author	Osborne, Stephen P., 1953-	-
dc.contributor.author	Radnor, Zoe	-
dc.contributor.author	Kinder, Tony	-
dc.contributor.author	Vidal Martínez, Isabel, 1954-	-
dc.date.accessioned	2018-10-01T09:29:34Z	-
dc.date.available	2018-10-01T09:29:34Z	-
dc.date.issued	2015-07	-
dc.identifier.issn	1045-3172	-
dc.identifier.uri	http://hdl.handle.net/2445/124949	-
dc.description.abstract	In this paper we argue that the new public management has been a flawed paradigm for public services delivery that has produced very internally efficient but externally ineffective public service organizations. Subsequently we develop the SERVICE framework for sustainable public services and public service organizations. This framework is rooted within the public-service-dominant business logic and emphasizes the need for a focus on external value creation rather than internal efficiency alone	-
dc.format.extent	15 p.	-
dc.format.mimetype	application/pdf	-
dc.language.iso	eng	-
dc.publisher	Wiley	-
dc.relation.isformatof	Versió postprint del document publicat a: https://doi.org/10.1111/1467-8551.12094	-
dc.relation.ispartof	British Journal of Management, 2015, vol. 26, num. 3, p. 424-438	-
dc.relation.uri	https://doi.org/10.1111/1467-8551.12094	-
dc.rights	(c) British Academy of Management, 2015	-
dc.source	Articles publicats en revistes (Economia)	-
dc.subject.classification	Control de gestió	-
dc.subject.classification	Serveis públics	-
dc.subject.classification	Desenvolupament sostenible	-
dc.subject.other	Management audit	-
dc.subject.other	Public utilities	-
dc.subject.other	Sustainable development	-
dc.title	The Service Framework: a public-service-dominant approach to sustainable public services	-
dc.type	info:eu-repo/semantics/article	-
dc.type	info:eu-repo/semantics/acceptedVersion	-
dc.identifier.idgrec	652422	-
dc.date.updated	2018-10-01T09:29:35Z	-
dc.rights.accessRights	info:eu-repo/semantics/openAccess	-
Appears in Collections:	Articles publicats en revistes (Economia)

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