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CHARM-EIGHT D10.1 - CHARM-ification Service Portfolio

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The creation of the CHARM-ificiation Service Portfolio (currently named ‘Service Portfolio’) has been a characteristic CHARM-EU endeavour that symbolises the challenge-driven attitude, the diversity of approaches linked by a common goal and, most importantly, the flexibility of the CHARM-EU community.
The Service Portfolio was first imagined as a collection of CHARM-EU solutions and options of support CHARM-EU can provide for application, collected in the form of an online document. Milestone 10, the Digital background of CHARM-ifying activities was, at the same time, understood as an online path of requesting support from CHARM-EU teams when implementing CHARM-EU solutions at home.
However, based on the discussions of the working group, the core concept of the Service Portfolio has changed. The new concept is a dynamic, quickly adjustable, interactive section of the new CHARM-EU website, where support materials are introduced through case studies and a Support Request Form integrated in them provides the required ‘digital background’ of support.
During the process of creating this framework (this process is described below in detail), CHARM-EU team members went through an important, intercultural learning process while defining ‘CHARM-ification’ as such and reaching a consensus of using that term only within certain clearly defined limits.
In practical terms, the Service Portfolio is rooted in so-called institutional pilots of implementing the most diverse CHARM-EU innovations at the member universities. These procedures of implementation were transformed into case-studies, some of which are available currently in the Service Portfolio as pilot elements.
The first elements of the Service Portfolio have been promoted within our universities and piloted by colleagues. Feedback is being analysed and applied in improving the Service Portfolio that is going to be used in the next two years in a complex campaign run at the CHARM-EU member universities promoting the application of CHARM-EU solutions ‘at home’.
In its current shape, the Service Portfolio clearly shows the structure and functionalities that were imagined by the working group. In terms of content, its current elements are examples that are also useful in themselves, but there is an endless variety of ways to broaden the Service Portfolio with the results of CHARM-EU work packages. This is going to happen in the coming months.

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Documents de Treball / Informes (CHARM-EIGHT 2023-2026)

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CHARM-EIGHT D10.1 - CHARM-ification Service Portfolio