A conceptual model to evaluate service quality of Direct to-Consumer telemedicine consultation from patient perspective

Preaux, JulieCasadesús Fa, MartíBernardo Vilamitjana, Mercè2023-03-172024-02-282023-021530-5627https://hdl.handle.net/2445/195523This research aims to develop a theoretical service quality (SQ) model for direct-to-consumer (DTC) telemedicine consultations. Although it can change care delivery for the better, it is crucial to create the appropriate measurement tool to collect and analyze patient's perceptions of SQ to identify any service pitfall and encourage a faster adoption. To the best of the authors' knowledge, this article is one of the first to investigate and propose a SQ model for DTC telemedicine consultations. This study is therefore motivated by a clear need for such a model as it is currently inexistent (...)16 p.application/pdfeng(c) Mary Ann Liebert, 2023Telecomunicació en medicinaConsulta mèdicaControl de qualitat de l'assistència mèdicaTelecommunication in medicineMedical consultationQuality control of medical careA conceptual model to evaluate service quality of Direct to-Consumer telemedicine consultation from patient perspectiveinfo:eu-repo/semantics/article7236112023-03-17info:eu-repo/semantics/openAccess