Nascimento, Daniel Luiz de MattosTortorella, GuilhermePrashar, AnupamaAntony, JijuVassolo, RobertoMac Cawley, AlejandroPeimbert Garcia, Rodrigo2024-10-242024-10-242024-05-100025-1747https://hdl.handle.net/2445/216001This paper aims to examine the relationship between the implementation of soft lean practices and organizational resilience development in the service sector.Design/methodology/approachA mixed-methods explanatory design that relied on two sequential and complementary phases was adopted. In the first phase, a quantitative analysis was performed based on data collected from practitioners from service organizations, allowing the identification of the significance of this relationship. In the second phase, the authors used semi-structured interviews with experts to qualitatively assess how this relationship occurs. (...)29 p.application/pdfeng(c) Emerald Publishing, 2024Resiliència (Tret de la personalitat)Serveis públicsInvestigació quantitativaResilience (Personality trait)Public utilitiesQuantitative researchinfo:eu-repo/semantics/article7468302024-10-24info:eu-repo/semantics/openAccess