Please use this identifier to cite or link to this item:
http://hdl.handle.net/2445/108168
Title: | How Do Service Quality, Experiences and Enduring Involvement Influence Tourists' Behavior? An Empirical Study in the Picasso and Miró Museums in Barcelona |
Author: | Forgas Coll, Santiago Palau i Saumell, Ramon Matute Vallejo, Jorge Tárrega, Salomé |
Keywords: | Política turística Turisme cultural Museus Control de qualitat Barcelona (Catalunya) Politics of tourism Heritage tourism Museums Quality control Barcelona (Catalonia) |
Issue Date: | Apr-2017 |
Publisher: | John Wiley & Sons |
Abstract: | This study develops an integrated model that examines how service quality, perceived experiences and enduring involvement determine tourists' behavior. The model proposes that enduring involvement has both a direct and moderating influence on tourists' satisfaction with the destination. Data were collected from 1091 visitors of two museums in Barcelona: the Picasso Museum and the Miró Foundation. The results suggest that visit experience, service quality and involvement are drivers of satisfaction. Satisfaction influences the behavioral intentions of visitors to the museum. In addition, the visitors' level of art involvement negatively moderates the influence of perceived quality and experience on tourists' satisfaction. |
Note: | Versió postprint del document publicat a: https://doi.org/10.1002/jtr.2107 |
It is part of: | International Journal of Tourism Research, 2017, vol. 19, num. 2, p. 246-256 |
URI: | http://hdl.handle.net/2445/108168 |
Related resource: | https://doi.org/10.1002/jtr.2107 |
ISSN: | 1099-2340 |
Appears in Collections: | Articles publicats en revistes (Empresa) |
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667548.pdf | 501.54 kB | Adobe PDF | View/Open |
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