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http://hdl.handle.net/2445/63535| Title: | Time-varying effects when analysing customer lifetime duration: application to the insurance market |
| Author: | Guillén, Montserrat Nielsen, Jens Perch Scheike, Tomas Pérez Marín, Ana María |
| Keywords: | Companyies d'assegurances Risc (Assegurances) Anàlisi de regressió Fidelització dels clients Insurance companies Risk (Insurance) Regression analysis Customer loyalty programs |
| Issue Date: | 2006 |
| Publisher: | Universitat de Barcelona. Institut de Recerca en Economia Aplicada Regional i Pública |
| Series/Report no: | [WP E-IR06/04] |
| Abstract: | The Cox model (Cox, 1972) is widely used in customer lifetime duration research, but it assumes that the regression coefficients are time invariant. In order to analyse the temporal covariate effects on the duration times, we propose to use an extended version of the Cox model where the parameters are allowed to vary over time. We apply this methodology to real insurance policy cancellation data and we conclude that the kind of contracts held by the customer and the concurrence of an external insurer in the cancellation influence the risk of the customer leaving the company, but the effect differs as time goes by. |
| It is part of: | IREA – Working Papers, 2006, IR06/04 |
| URI: | http://hdl.handle.net/2445/63535 |
| ISSN: | 2014-1254 |
| Appears in Collections: | Documents de treball (Institut de Recerca en Economia Aplicada Regional i Pública (IREA)) |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| IR06-004_Guillen.pdf | 200.02 kB | Adobe PDF | View/Open |
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