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Document type

Bachelor thesis

Publication date

2024-01-17

Publication license

memòria: cc-nc-nd (c) Hector Herranz Martínez, 2024
Please use this identifier to cite or link to this item: https://hdl.handle.net/2445/210203

INVA: Insurance Virtual Assistant

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Abstract

[en] This work focuses on addressing the challenges associated with insurance policy management through the development of an innovative solution based on artificial intelligence. The lack of a comprehensive platform that provides clients with a complete view of their policies and educates them on how to maximize their benefits motivates this research. The goal is to enhance the customer experience in the insurance sector by leveraging opportunities that new technologies, such as artificial intelligence, offer to simplify and optimize this interaction. The work involves a thorough analysis of the needs of insurance companies, the design and development of a prototype addressing identified deficiencies, and the validation of the proposed solution, aiming to improve the experience of the clients.

Description

Treballs Finals de Grau d'Enginyeria Informàtica, Facultat de Matemàtiques, Universitat de Barcelona, Any: 2024, Director: Anna Puig Puig

Subject

Assegurances, Desenvolupament de programari d'aplicació, Disseny de bases de dades, Intel·ligència artificial, Programari, Treballs de fi de grau, Sistemes informàtics interactius

Subject (English)

Insurance, Development of application software, Database design, Artificial intelligence, Computer software, Bachelor's theses, Interactive computer systems

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Treballs Finals de Grau (TFG) - Enginyeria Informàtica

Citation

HERRANZ MARTÍNEZ, Hector. INVA: Insurance Virtual Assistant. [consulted: 8 of August of 2026]. Available at: https://hdl.handle.net/2445/210203

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