Desenvolupament d’agents personificats i interacció amb gent gran

Abstract

[en] In the context of an ongoing investigation of User Experience on older people, we have looked into Embodied Conversational Agents (ECA) as an interface, designing and developing a software for testing. This process, which has taken place at the Department of Interactive Technologies at the Pompeu Fabra University, has been carried out in a research-through-design approach, complemented with several research activities involving observation and debate with participants from an adult school in La Verneda, Barcelona: Àgora. We have checked the relationships of the subjects with emotional interfaces such as ECAs, gathered their concerns about the changes that these interfaces can introduce, as well as the technology that supports them and makes them relevant (AI, IoT) and other relevant technological currents. In parallel, the research for the puppeteering software has led us to look for preferences on the physical appearance of the virtual characters and what characteristics of their conversational abilities are important.