Please use this identifier to cite or link to this item:
http://hdl.handle.net/2445/195523
Title: | A conceptual model to evaluate service quality of Direct to-Consumer telemedicine consultation from patient perspective |
Author: | Preaux, Julie Casadesús Fa, Martí Bernardo Vilamitjana, Mercè |
Keywords: | Telecomunicació en medicina Consulta mèdica Control de qualitat de l'assistència mèdica Telecommunication in medicine Medical consultation Quality control of medical care |
Issue Date: | Feb-2023 |
Publisher: | Mary Ann Liebert |
Abstract: | This research aims to develop a theoretical service quality (SQ) model for direct-to-consumer (DTC) telemedicine consultations. Although it can change care delivery for the better, it is crucial to create the appropriate measurement tool to collect and analyze patient's perceptions of SQ to identify any service pitfall and encourage a faster adoption. To the best of the authors' knowledge, this article is one of the first to investigate and propose a SQ model for DTC telemedicine consultations. This study is therefore motivated by a clear need for such a model as it is currently inexistent (...) |
Note: | Versió postprint del document publicat a: https://doi.org/10.1089/tmj.2022.0089 |
It is part of: | Telemedicine and e-Health, 2023, vol. 29, num. 2, p. 156-171 |
URI: | http://hdl.handle.net/2445/195523 |
Related resource: | https://doi.org/10.1089/tmj.2022.0089 |
ISSN: | 1530-5627 |
Appears in Collections: | Articles publicats en revistes (Empresa) |
Files in This Item:
File | Description | Size | Format | |
---|---|---|---|---|
723611.pdf | 323.54 kB | Adobe PDF | View/Open |
Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.