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2023-02

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Please use this identifier to cite or link to this item: https://hdl.handle.net/2445/195523

A conceptual model to evaluate service quality of Direct to-Consumer telemedicine consultation from patient perspective

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https://doi.org/10.1089/tmj.2022.0089

Abstract

This research aims to develop a theoretical service quality (SQ) model for direct-to-consumer (DTC) telemedicine consultations. Although it can change care delivery for the better, it is crucial to create the appropriate measurement tool to collect and analyze patient's perceptions of SQ to identify any service pitfall and encourage a faster adoption. To the best of the authors' knowledge, this article is one of the first to investigate and propose a SQ model for DTC telemedicine consultations. This study is therefore motivated by a clear need for such a model as it is currently inexistent (...)

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Telecomunicació en medicina, Consulta mèdica, Control de qualitat de l'assistència mèdica

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Telecommunication in medicine, Medical consultation, Quality control of medical care

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PREAUX, Julie, CASADESÚS FA, Martí and BERNARDO VILAMITJANA, Mercè. A conceptual model to evaluate service quality of Direct to-Consumer telemedicine consultation from patient perspective. Telemedicine and e-Health. 2023. Vol. 29, num. 2, pags. 156-171. ISSN 1530-5627. [consulted: 17 of June of 2026]. Available at: https://hdl.handle.net/2445/195523

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