Fitxers

667548.pdf (501.54 KB)

Tipus de document

Article

Versió

Versió acceptada

Data de publicació

2017-04

Tots els drets reservats

Si us plau utilitzeu sempre aquest identificador per citar o enllaçar aquest document: https://hdl.handle.net/2445/108168

How Do Service Quality, Experiences and Enduring Involvement Influence Tourists' Behavior? An Empirical Study in the Picasso and Miró Museums in Barcelona

Títol de la revista

Autors

Director/Tutor

ISSN de la revista

Títol del volum

Recurs relacionat

https://doi.org/10.1002/jtr.2107

Resum

This study develops an integrated model that examines how service quality, perceived experiences and enduring involvement determine tourists' behavior. The model proposes that enduring involvement has both a direct and moderating influence on tourists' satisfaction with the destination. Data were collected from 1091 visitors of two museums in Barcelona: the Picasso Museum and the Miró Foundation. The results suggest that visit experience, service quality and involvement are drivers of satisfaction. Satisfaction influences the behavioral intentions of visitors to the museum. In addition, the visitors' level of art involvement negatively moderates the influence of perceived quality and experience on tourists' satisfaction.

Matèries

Política turística, Turisme cultural, Museus, Control de qualitat, Barcelona (Catalunya)

Matèries (anglès)

Politics of tourism, Heritage tourism, Museums, Quality control, Barcelona (Catalonia)

Citació

Col·leccions

Articles publicats en revistes (Empresa)

Citació

FORGAS COLL, Santiago, et al. How Do Service Quality, Experiences and Enduring Involvement Influence Tourists' Behavior? An Empirical Study in the Picasso and Miró Museums in Barcelona. International Journal of Tourism Research. 2017. Vol. 19, num. 2, pags. 246-256. ISSN 1099-2340. [consulted: 2 of July of 2026]. Available at: https://hdl.handle.net/2445/108168

Exportar metadades

JSON - METS

Compartir registre