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Re-organizing the service-delivery machine in a “post-NPM” era: A shopping-basket approach?
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We investigate how the reorganization of the service-delivery “machine” is resulting in a hybridization of NPM and post-NPM principles. We compare reform trajectories in Italy and Spain to illustrate and the combination of reorganization recipes that, from both the provision and production sides, affected service delivery; and how the NPM and post-NPM principles have been followed. Our analysis of how organizational structures for public service delivery have been reformed shows that reformers are increasingly induced to adopt a shopping-basket approach, leading them to use different menus and ingredients, mixing them, to create recipes that are better suited to domestic tastes.
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BEL I QUERALT, Germà and CASULA, Mattia. Re-organizing the service-delivery machine in a “post-NPM” era: A shopping-basket approach?. Public Management Review. 2024. Vol. 26, num. 9, pags. 2561-2585. ISSN 1471-9037. [consulted: 16 of August of 2026]. Available at: https://hdl.handle.net/2445/215039