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Article

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Accepted version

Publication date

2024-09

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Please use this identifier to cite or link to this item: https://hdl.handle.net/2445/215039

Re-organizing the service-delivery machine in a “post-NPM” era: A shopping-basket approach?

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Volume Title

Related resource

https://doi.org/10.1080/14719037.2024.2315569

Abstract

We investigate how the reorganization of the service-delivery “machine” is resulting in a hybridization of NPM and post-NPM principles. We compare reform trajectories in Italy and Spain to illustrate and the combination of reorganization recipes that, from both the provision and production sides, affected service delivery; and how the NPM and post-NPM principles have been followed. Our analysis of how organizational structures for public service delivery have been reformed shows that reformers are increasingly induced to adopt a shopping-basket approach, leading them to use different menus and ingredients, mixing them, to create recipes that are better suited to domestic tastes.

Subject

Administració local, Privatització, Cooperació interterritorial

Subject (English)

Local government, Privatization, Interstate cooperation

Citation

Collections

Articles publicats en revistes (Econometria, Estadística i Economia Aplicada)

Citation

BEL I QUERALT, Germà and CASULA, Mattia. Re-organizing the service-delivery machine in a “post-NPM” era: A shopping-basket approach?. Public Management Review. 2024. Vol. 26, num. 9, pags. 2561-2585. ISSN 1471-9037. [consulted: 9 of June of 2026]. Available at: https://hdl.handle.net/2445/215039

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