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2024-05-10

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Please use this identifier to cite or link to this item: https://hdl.handle.net/2445/216001

Soft lean practices and organizational resilience in the service sector

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https://doi.org/10.1108/MD-06-2023-1034

Abstract

This paper aims to examine the relationship between the implementation of soft lean practices and organizational resilience development in the service sector.Design/methodology/approachA mixed-methods explanatory design that relied on two sequential and complementary phases was adopted. In the first phase, a quantitative analysis was performed based on data collected from practitioners from service organizations, allowing the identification of the significance of this relationship. In the second phase, the authors used semi-structured interviews with experts to qualitatively assess how this relationship occurs. (...)

Subject

Resiliència (Tret de la personalitat), Serveis públics, Investigació quantitativa

Subject (English)

Resilience (Personality trait), Public utilities, Quantitative research

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NASCIMENTO, Daniel Luiz de Mattos, et al. Soft lean practices and organizational resilience in the service sector. Management Decision. 2024. Vol. 62, num. 4, pags. 1424-1452. ISSN 0025-1747. [consulted: 8 of August of 2026]. Available at: https://hdl.handle.net/2445/216001

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