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2024-05-10

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Soft lean practices and organizational resilience in the service sector

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Recurs relacionat

https://doi.org/10.1108/MD-06-2023-1034

Resum

This paper aims to examine the relationship between the implementation of soft lean practices and organizational resilience development in the service sector.Design/methodology/approachA mixed-methods explanatory design that relied on two sequential and complementary phases was adopted. In the first phase, a quantitative analysis was performed based on data collected from practitioners from service organizations, allowing the identification of the significance of this relationship. In the second phase, the authors used semi-structured interviews with experts to qualitatively assess how this relationship occurs. (...)

Matèries

Resiliència (Tret de la personalitat), Serveis públics, Investigació quantitativa

Matèries (anglès)

Resilience (Personality trait), Public utilities, Quantitative research

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Articles publicats en revistes (Empresa)

Citació

NASCIMENTO, Daniel Luiz de Mattos, et al. Soft lean practices and organizational resilience in the service sector. Management Decision. 2024. Vol. 62, num. 4, pags. 1424-1452. ISSN 0025-1747. [consulted: 2 of July of 2026]. Available at: https://hdl.handle.net/2445/216001

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