The transparency of CSUC member university libraries

Abstract

Purpose: The purpose of this paper is to analyse the level of transparency of the libraries of Catalan universities that are members of the Consortium of University Services of Catalonia (CSUC). Design/methodology/approach: The analysis involved reviewing the information available on the websites of the ten libraries belonging to CSUC. For each library's website, the presence of 18 indicators was explored. These indicators had been defined by the Commitment and Transparency Foundation (Spain). Findings: There is a notable difference between the level of transparency of Catalan universities and their libraries. Moreover, the universities' culture of transparency is not reflected in that of the libraries. Four of the libraries can be considered transparent because they have accomplished from 12 to 18 indicators; three can be considered "translucent", due to their indicators ranging from 11 to 7 points; and three are considered opaque as a result of obtaining from 1 to 5 indicators. Practical implications: There is a need to review the volume and quality of information that can be consulted on library websites, considering that all services and entities funded with public money must inform citizens of the principles that govern their management and the results obtained. Originality/value: The information regarding transparency is incomplete and should be organised with parameters that make it easier to find. Libraries that occupy the lowest positions in the ranking all belong to private universities. Their poor results are due to the lack of information justifying their management or providing information on how the service is organised. Some conclusions of this study are very similar to those of the study on Madrid's Madroño Consortium (Pacios Lozano, 2016) which has been taken into account in this paper.