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Please use this identifier to cite or link to this item: https://hdl.handle.net/2445/170848
The benefits of PSM: An oasis or a mirage?
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Abstract
Scholarly interest in Public Service Motivation has yielded a vast amount of research, exploring its potential for benefitting public-sector organizations through increased employee job satisfaction, enhanced individual performance, employee retention, and enhanced organizational commitment and citizenship behavior. However, a closer inspection of the literature reveals mixed empirical evidence for each impact of PSM. The present study carries out a meta-analysis of five key impacts of PSM to explain the divergence of results in the existing literature. We find evidence of the existence of a true effect for PSM over all the dependent variables, except for turnover intentions. In addition, we find a possible explanation for the mixed empirical evidence found in previous studies. We demonstrate that individual and organizational benefits of PSM are not accrued equally in all public sector workplaces and that the contextual variables legal origin and endemic countrywide corruption influence the extent to which PSM can produce positive outcomes in the workplace.
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AWAN, Sahar, BEL I QUERALT, Germà and ESTEVE LAPORTA, Marc. The benefits of PSM: An oasis or a mirage?. Journal of Public Administration Research and Theory. 2020. Vol. 30, num. 4, pags. 619-635. ISSN 1053-1858. [consulted: 8 of June of 2026]. Available at: https://hdl.handle.net/2445/170848