The Service Framework: a public-service-dominant approach to sustainable public services

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dc.contributor.authorOsborne, Stephen P., 1953-
dc.contributor.authorRadnor, Zoe
dc.contributor.authorKinder, Tony
dc.contributor.authorVidal Martínez, Isabel, 1954-
dc.date.accessioned2018-10-01T09:29:34Z
dc.date.available2018-10-01T09:29:34Z
dc.date.issued2015-07
dc.date.updated2018-10-01T09:29:35Z
dc.description.abstractIn this paper we argue that the new public management has been a flawed paradigm for public services delivery that has produced very internally efficient but externally ineffective public service organizations. Subsequently we develop the SERVICE framework for sustainable public services and public service organizations. This framework is rooted within the public-service-dominant business logic and emphasizes the need for a focus on external value creation rather than internal efficiency alone
dc.format.extent15 p.
dc.format.mimetypeapplication/pdf
dc.identifier.idgrec652422
dc.identifier.issn1045-3172
dc.identifier.urihttps://hdl.handle.net/2445/124949
dc.language.isoeng
dc.publisherWiley
dc.relation.isformatofVersió postprint del document publicat a: https://doi.org/10.1111/1467-8551.12094
dc.relation.ispartofBritish Journal of Management, 2015, vol. 26, num. 3, p. 424-438
dc.relation.urihttps://doi.org/10.1111/1467-8551.12094
dc.rights(c) British Academy of Management, 2015
dc.rights.accessRightsinfo:eu-repo/semantics/openAccess
dc.sourceArticles publicats en revistes (Economia)
dc.subject.classificationControl de gestió
dc.subject.classificationServeis públics
dc.subject.classificationDesenvolupament sostenible
dc.subject.otherManagement audit
dc.subject.otherPublic utilities
dc.subject.otherSustainable development
dc.titleThe Service Framework: a public-service-dominant approach to sustainable public services
dc.typeinfo:eu-repo/semantics/article
dc.typeinfo:eu-repo/semantics/acceptedVersion

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